+27 11 784 1083 info@6onwestbrooke.co.za

So many people dream of running a guest house but I often wonder; “how much have these people actually thought about what it entails?” Well, every day in the life of a guest house owner is different but I thought I would give you an idea of how an average day pans out (for us)….here at 6 on Westbrooke …

6:30 – Let’s get started – arrive at work and get ourselves ready for the day ahead.

7:00 – Breakfast prep – a Full English takes time… and we normally start early to make sure everything is ready when the guests arrive for Breakfast. Most of our Guests are here for Business and they also need a early start to the day. Fresh fruit salad and yoghurt, croissants, toasts, muffins eggs and bacon are ready when they sit down.

9:30-10:00 – We clear all the tables of the used plates/tea/coffee pots/butter dishes and take them all through to the kitchen. And you’re probably thinking “all you have to do is load the dishwasher and job done”. But it doesn’t quite work like that, lots of pots and pans that needs scrubbing.

10:30-11:30 – Room Service – Guests normally leave the house for their daily run arounds between 10am and 11am. This is our chance to get into their rooms and give them a quick service. Bins need emptying, dirty mugs and glasses need changing, beds need to be made and essentials such as toilet rolls and tea bags need to be replenished. Some rooms are easier to service than others so the whole process can take anything from 15 minutes to 45 minutes per room.

If we have a “check-out” then obviously the room needs to be completely changed over. My jobs are normally to strip the beds (and get the washing on) and make them up again, dust all surfaces and make the room generally tidy and ready for the next guests arriving.

13:00 -15:00 – Ironing – once all the cleaning is out of the way it’s onto one of the most tedious jobs, ironing! As we only have eight bedrooms we do all our own laundry; washing, drying and ironing. Don’t get me wrong, we don’t have to iron every day, it all depends on our guests. If we have a “check-out” in the morning then all the bedding and towels from that room need to be washed (this starts at around 10am if our guests check-out on time). Now, imagine if all eight rooms check-out on the same day (which happens more often than you would think), that’s eight rooms to clean and eight lots of bedding to wash/dry and iron. It’s not fun.

14:00-22:00 – Guests Arriving – we’re quite flexible with our “check-in” times and allow guests to check-in any time between 2pm and 10pm. We always ask our guests to inform us what time they are hoping to arrive, so we can be sure to be around to welcome them when they arrive. This often means waiting in the house for a knock on the door. Fortunately most people are reasonably accurate with their timings so we don’t have to wait around for long.
This is also the time we use to do the shopping, eggs yoghurt bread etc….

So there you have it a day in the life of a Guesthouse Manager